REFUNDS + EXCHANGES 

What to do
If you wish to return your order, please email us within 3 days of receiving your order to request an exchange or refund. All orders must be returned in unused as-new condition in their original packaging within 14 days of purchase date. Any used or damaged goods cannot be exchanged or refunded. 

* Please note, there is no exchange or refund on sale items or earrings.
 

Returning your item 
The shipping cost of returning your order (for exchange or refund) is covered by you, the buyer. Any item that arrives to us broken, or is lost in transit, is the buyer's responsibility. We recommend insurance & tracking, regardless of which carrier/service you use to return your order to us. 

 

Refunds
Refunds are for the purchase amount only - shipping charges are not reimbursed. Your refund will be issued within 48 hours of receiving you return order. Please note that refunds take 7-10 working days to process.  

Exchanges
Please tell us the replacement item you would like in your initial email. We will happily reserve it for you while waiting for your original order to return to us. 

All exchanges are sent within 2 business days of receiving your returned goods. 

Being a small independent business we don't cover return shipping to international countries. If you live overseas & wish to exchange an item we gift a $20 store credit with your return order. 
 

If your item arrives damaged
We wrap all orders with tender loving care & package them securely in rigid shipping boxes. Your item is insured so any in-transit breakages are covered by USPS. 

In the rare instance your item arrives damaged please contact us so we can assist with your claim.

Items are not covered if they break after they have been removed from their original packaging once received by you. Please unwrap all ceramic items with care! 


PRIVACY 
we share hugs, not your personal info

EMAIL ADDRESS

Your email address stays with us, & only us. When you sign up to the blog, subscribe to the newsletter, send us an email or make a purchase, your email address stays in a secure database for our eyes only. You can opt out of our database at any time! 


POSTAL ADDRESS
When you fill in your shipping address in the purchase-info form, it is seen only by us when your order notification is received & when your parcel is being labelled. Your address does not get recorded by our payment system, Stripe.

CREDIT INFO

We never see your credit card info - ever! All transactions are processed securely by our payment system, Stripe, using SSL encryption technology. Stripe does not record or share your info.


GOOGLE ANALYTICS
For research purposes, visitor traffic to this website, blog & store is monitored via an analytics database. This info - where visitors come from & how long they stay looking at the australian-made goodness - is used solely for the purpose of measuring statistics. Sounds exciting, doesn't it? Research is great fun, if you're into it. This info is for us, and us only. We only share hugs!